-Supervise and manage front desk staff to ensure excellent service and smooth operations.
-Greet and check-in/check-out guests in a professional and friendly manner.
-Handle guest inquiries, concerns, and complaints promptly and effectively.
-Ensure accurate billing, payments, and reservation management.
-Coordinate with housekeeping and maintenance to fulfill guest needs.
-Train, motivate, and provide feedback to front desk team members.
-Maintain a clean and organized front desk area.
-Use Chinese language skills to assist Chinese-speaking guests with reservations, requests, and special

-Fluency in Chinese (Mandarin or Cantonese) is essential; proficiency in Khmer and/or English is a plus.
-Proven experience in a front desk or customer service role, preferably in hospitality.
-Leadership skills with the ability to manage and motivate a team.
-Strong communication, problem-solving, and organizational skills.
-Knowledge of hotel reservation and front desk management systems.
-Professional appearance and attitude.
-Ability to handle guest complaints and issues with tact and professionalism.
-Flexibility to work various shifts, including evenings, weekends, and holidays.
-High school diploma or equivalent; a degree in hospitality or management is a plus.
-Working Hours: 2:00 PM – 12:00 AM
-Day Off: 1 day per week