1. Remote login to our server
2. Handling call terminal
3. Coordination with Carriers or browse the web to check shipment data.
4. E-mails of arrival notice to customer, broker
5. Issue billing,
6. Co-ordination with trucker for delivery appointment and return of empty container to designated Depo...etc.
7. Maintain a dynamic customer service in which resources are managed effectively and efficiently.
8. Drive continuous improvement, monitor performance against established KPIs and targets by take corrective actions as required.
9. Establish, maintains effective relationships with customers, and gains their trust and respect
10. Build, keep engagement, motivation, management and leadership, and problem-solving.
11. Work with the Managing Director to prepare the development strategies of the company;
12. Report directly to Managing Director of the company;
13. Perform accordance with the procedures and internal policies of the company;
Perform other duties if needed by the company.
1. Age 25-45 years old
2. Bachelor Degree in Business management or any related field relate to logistics or supply chain.
3. 8 years and above of experiences (Operation Manager position)
4. Fluency in written and spoken English, proficiency in Chinese is desirable.
5. Knowledge of USA import and export of shipment handling, freight forwarding, port operations, and legal compliance is a plus.
6. Knowledge of ocean shipping operations, including freight forwarding, port operations and legal compliance.
7. Be dedicated to meeting the expectations and requirements of internal and external customers and gets first hand customer information and uses it for improvements in products and Services.
8. Ability to communicate, convince, influence or persuade respective business with proposal.
9. Ability to work under pressure and think outside the box, lead and work effectively in a team environment.
10. Self-disciplined, self-motivated and self-confident, independence with patience in winning trust from People
11. Proficiency in Microsoft Office i.e. Word, Excel and PowerPoint.
Strong desire to learn and commit to his/her further development.