- Oversee daily operational functions across departments to ensure program efficiency and service quality.
- Manage scheduling, logistics, and coordination of courses, workshops, and other learning initiatives.
- Supervise administrative staff and support functions to maintain smooth internal workflows.
- Implement and improve operational processes, tools, and systems.
- Ensure compliance with institutional policies, regulatory requirements, and quality standards.
- Collaborate with academic, administrative, and external stakeholders to support institutional goals.
- Monitor budgets, support financial reporting, and manage procurement activities.
- Prepare and present regular reports on operations performance and improvements.
- Identify risks or bottlenecks and implement solutions to drive efficiency and service excellence.

- Coordinate the planning and execution of training programs, workshops, and learning activities.
- Ensure timely scheduling, resource allocation, and instructor coordination.
- Manage learner enrollment, feedback, and support processes.