-Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
-Address and resolve customer complaints or concerns, ensuring customer satisfaction in every interaction.
-Provide clear, accurate, and relevant product information to customers.
-Assist customers with account-related inquiries, such as order status, payments, and returns.
-Maintain accurate records of customer interactions, transactions, and follow-up actions in the CRM system.
-Work with internal teams (sales, technical support, logistics) to ensure a smooth customer experience.

-Bachelor's degree in Business, Communications, or a related field is a plus.
-At least 1 year of experience in a customer service or support role, preferably in a call center or retail setting.
-Experience with CRM software and customer support platforms is an advantage.
Strong verbal and written communication skills in both Khmer and English (additional languages are a plus.
-Ability to identify issues and find practical solutions in a timely manner.
-A customer-first mindset with a strong focus on delivering a high level of service.
-Ability to remain calm and professional when dealing with challenging situations or customers.