• Lead, mentor, and manage all operations staff including Supervisors, Team Leaders, and Operators across all shifts.
• Oversee all alarm handling operations, making sure SOPs, quality control measures, and escalation procedures are followed with precision.
• Serve as the primary liaison with Blue Eye Monitoring USA operations leadership.
• Manage administrative responsibilities such as scheduling, attendance tracking, and resource planning.
• Handle crisis-level escalations, client concerns, or critical site events with urgency and clarity.

• - Experiences at least 3+ years of operations management experience in a security, BPO, or mission-critical services environment.
• - Leadership & Team Oversight.
• - Operational Excellence.
• - Strategic Coordination
• - Crisis & Escalation Management
• - Working Hour: 6Days/Week & 8am-5pm
• - Location: Toul Kork Area