Welcome guests and provide professional customer service.

Handle guest check-in and check-out procedures.

Answer guest questions and assist with requests or concerns.

Manage reservations, room availability, and guest information.

Handle phone calls and messages professionally.

Receive and record payments when required.

Maintain accurate front desk records and reports.

Monitor the hotel lobby and front desk area during the night.

Coordinate with housekeeping and other hotel staff when necessary.

Handle basic guest complaints and escalate issues to management when needed.

Ensure a smooth handover to the morning shift.

Perform other front desk duties as assigned.

Previous experience in hotel reception or customer service is an advantage.

Good communication and interpersonal skills.

Friendly, polite, and professional attitude.

Able to communicate in English; Khmer language is required.

Basic computer skills and ability to use hotel systems.

Responsible, reliable, and able to work independently.

Good attention to detail and organizational skills.

Comfortable working overnight and maintaining alertness throughout the shift.

Able to work 6 days per week, 8:00 PM – 7:30 AM.

Experience handling cash or payments is an advantage.