o Monitor AR aging reports and track outstanding and overdue accounts daily.
o Ensure timely collection of receivables in accordance with company credit terms and policies.
o Coordinate with the sales, service, and risk teams to resolve any billing or customer issues impacting
payment.
o Contact customers proactively through calls, Telegram, and visits to follow up on payment status.
o Conduct regular site visits to customers to discuss outstanding balances, payment commitments,
and settlement plans.
o Maintain professional and positive relationships with customers while ensuring firm follow-up on
overdue payments.
o Prepare weekly, monthly, and ad-hoc AR reports for management, highlighting aging status, high
risk accounts, and collection progress.
o Provide analysis on collection trends, customer behavior, and potential risks.
o Recommend corrective actions to improve collection efficiency and reduce overdue.
o Implement and enforce the company’s credit and collection policy.
o Take necessary collection actions such as issuing reminders, requesting company letters, and
escalation to management when required.
o Work with legal and risk team when accounts require advanced recovery measures.
o Propose improvements to AR & Recovery processes.
o Support initiatives to enhance customer credit evaluation and reduce future overdue risks.
o Review and approve AR invoices to ensure completeness, accuracy, and compliance with company
policies.
o Ensure revenue recognition is accurate, timely, and aligned with accounting standards and internal
procedures.
o Provide coaching, guidance, and on-the-job support to AR & Loan Recovery team members to
improve performance and strengthen collection capability.
o Perform other tasks assigned by Management

Qualifications:
o Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
o Minimum 3–5 years of experience in Accounts Receivable, credit control, or collection roles.
o Experienced in customer-facing AR collection and site visits is highly preferred.
o Supervisory or senior officer experience is an advantage.
o Strong communication and negotiation skills.
o Ability to handle difficult conversations professionally and firmly.
o Good analytical skills, attention to detail, and understanding of AR metrics.
o Proficiency in Microsoft Excel and accounting systems (e.g., SAP, QuickBooks, or similar).
o Strong problem-solving ability and proactive attitude.
o Ability to work independently with minimal supervision.
o High level of integrity and responsibility.
o Results-oriented and committed to meeting collection targets.
o Organized, disciplined, and able to manage multiple accounts efficiently.
o Willing to travel for customer visits as required.