- Inquiry Management: Respond promptly and professionally to customer inquiries across social media (Facebook, Instagram, Telegram), live chat, and website channels.
- Consultative Selling: Understand customer needs, provide personalized product recommendations, and share lifestyle styling advice to close sales.
- Order Processing: Manage the online sales pipeline, create invoices, coordinate with inventory, and arrange seamless delivery with logistics partners.
- Upselling & Cross-selling: Actively suggest complementary lifestyle products, accessories, or matching furniture sets to increase average order value.
- Customer Relationship Management (CRM): Follow up with past buyers for feedback, handle after-sales inquiries, and build a loyal customer base.

- Experience: 1–2 years of experience in online sales, e-commerce, or digital customer service, ideally within retail, home decor, or premium consumer goods.
- Communication Skills: Strong written communication skills with a warm, persuasive, and professional tone.
- Tech Savvy: Familiarity with social media inbox tools, e-commerce backend systems, and basic CRM or order management software.
- Lifestyle Interest: A genuine interest in interior design, furniture trends, and lifestyle styling to better advise customers.
- Attributes: Highly organized, target-driven, and capable of managing multiple customer chats simultaneously during peak hours.